88 ITV plc Annual Report and Accounts 2023 ITV plc Annual Report and Accounts 2023 89 STAKEHOLDER ENGAGEMENT CONTINUED G O VE R NAN C LEGISLATORS AND REGULATORSPROGRAMME PARTICIPANTS E DescriptionLink to strategic prioritiesDescription Link to strategic priorities The Board is committed to its responsibility as a public service broadcaster (PSB) and conducting Availability of viewer content: The safety of participants is of paramount importance to the Board. The Board takes its duty of Expand Studios globally: business in line with the appropriate laws and regulation, to ensure we operate in an ethical and see Our Strategy care to them very seriously, and obtains regular assurance over the support and processes in see Our Strategy responsible way. place to safeguard their physical and mental health and wellbeing. ITV’s approach to risk management is led from ITV Plc Board level, assisted by specialists who drive good practice within Forms of engagementOutcomes and impact on principal decisionsthe business. ITV production teams are trained in the identification and management of health Meetings and presentations • Collaboration and focus on important societal issues such and safety risks, and in producing programme-specific risk assessments. Our continuous review • Meetings with government ministers and officials and shadow ministers on key issues of as social mobility and diversityof risk involves our central risk support team and external experts as required, in considering all concern, initiatives or consultation. This includes meetings between the Chief Executive • Extensive interaction with government, Ofcom and stages of the production process, including pre-filming screening, care during production, and and the Secretary of State for Department for Culture, Media and Sports (DCMS), Shadow parliament in relation to the renewal of ITV’s PSB licences aftercare of participants after filming and broadcast. Secretary of State for Culture, Media and Sport and regular meetings between the Chief and securing endorsement of the scope of the Media Bill Executive and the Minister of State for Media, Tourism and Creative IndustriesForms of engagement Outcomes and impact on principal decisions • Counterpart meetings with Ofcom on a wide range of policy and regulatory issues (which Meetings and presentations • Observation of the mental health protection of Love Island included Chairs’ and regular Chief Executives’ meetings) (series 9) programme participants conducted by an • Chief Executive attendance at Mental Health Advisory Group (MHAG) meeting, which three • Regular engagement with the Audit and Risk Committee Chair in relevant stakeholder other Management Board members regularly attend (two of whom are members of the Independent Consultant Clinical Psychologist forums (including with leaders from the Department for Business and Trade, FRC, Audit Advisory Group) throughout the year • Formal Social Media guideline introduced to protect Love Committee Chairs Independent Forum, 100 Group and Big 4 audit firms) regarding the Island participants and their families from the adverse proposals for corporate governance and audit reform• Chief Executive chairs the Duty of Care Operating Board which includes Management Board members and is attended by specialist advisers including ITV’s Independent Chief effects of social media • Participation by the Chief Executive as a member of the Prime Minister’s Build Back Better Medical Officer and Independent Consultant Clinical Psychologist and, on behalf of the • Meetings with mental health advisers who support ITV Business Council Board, the Chair of the Audit and Risk Committee productions on-set to ensure there was clarity of roles and • Participation by the Chief Executive on the government’s Levelling Up Council• Annual duty of care presentation to the Audit and Risk Committee, which in 2023 was accountabilities especially with regards to healthcare • Periodic engagement by senior ITV employees with other regulators including the CMA, ICO attended by the Chair and other members of the Board of Directorsregulatory, privacy and ethical obligations and the European Commission • An annual review of ITV’s guidance on protecting • Chief Executive participation at the ITV All Party Parliamentary GroupBoard and Committee reviews and assessments programme participants and contributors • Hosted the Conservative Arts & Creative Industries Network, Labour Creatives in • Regular Board updates on duty of care processes and issues, and on the Duty of Care • Participant Aftercare Programme (PAP) is a company- MediaCity, and ITV Summer Parliamentary receptionOperating Board’s discussions and activities (including feedback from ITV’s Mental Health funded counselling service, extended to offer support to Advisory Group and updates on the ITV2/CALM partnership), through updates from the participants under 18, and to News, Daytime, Scripted, and Board and Committee reviews and assessmentsAudit and Risk Committee Chair, who is a standing attendee of the Duty of Care Continuing Drama productions • Updates from the Chief Executive on policy and regulation at every Board meetingOperating Board • Developed standards and vetting procedure for engaging • Regular reports to the Board and Audit and Risk Committee on compliance and significant • Appointment of an Independent Chief Medical Advisor and an Independent Consultant mental health advisers to support productions litigation matters Clinical Psychologist to ITV • In an industry first, ITV initiated a training programme in • Board briefings on ITV’s PSB strategy, Cabinet reshuffle and ministerial meetings• Board review of progress against ITV’s Diversity Acceleration Plan to accelerate change in partnership with the BBC, and approved by the British diversity and inclusion on screen Psychological Society, to build capacity of registered • Updates to the Audit and Risk Committee from the Committee Chair and external auditor regarding FRC developments and proposed regulatory changes• Board updates on any challenges relating to, or publicity surrounding, duty of care psychologists working in the media in response to an processes relating to any programmes produced or broadcast by ITV acknowledged shortage of appropriately qualified Key issues or priorities identifiedRead more• Annual Audit and Risk Committee reviews of duty of care and health and safety processes, specialists including duty of care risks and mitigations • Introduced a fast-track arrangement with a specialist • HFSS advertising ban and other possible advertising restrictionsOur Business Model (from page 2)• Board review of minutes from the Duty of Care Operating Board meetings, as well as hospital to support participants in severe distress • Media Bill updates to the operating model, cadence of meetings and Duty of Care Charter • An online Duty of Care training programme was developed • PSB regulation and the PSB licence renewal process Social Purpose strategy (from page 32)• The Board considered the internal audit reivew of our safeguarding processes and and launched in Q3 2023 • Legal and regulatory compliance (including tax) – (non-compliance is a principal risk)effectiveness of policies • A programme of assurance visits by ITV’s Duty of Care Team Risks and Uncertainties (from page 55) and HR, allowing for a two-way sharing of good practice, • Regulatory policy changes (a principal risk) promotion of a standardised approach and encouragement • Monitoring potential change to the AVMS Directive in 2025/6 of early engagement and notification of incidents have taken place, and will continue into Q1 24 • Introduced a 24/7 help line by a health provider for participants or their family members to contact in order to close the gap in out-of-hours service • Monthly Duty of Care/Welfare Team meetings to share best practice with productions • Regular peer mentoring by two Independent Consultant Clinical Psychologists to support mental health advisers working on higher risk and ITV formats • Regular consultation with ITV’s Independent Chief Medical Officer and Consultant Clinical Psychologist to manage high profile and high risk healthcare incidents • On-screen campaign to discourage online trolling was developed and ran across key reality shows Key issues or priorities identified Read more • Internal review of duty of care to ensure there is a Group-wide approach Our Business Model (from page 2) • Evaluation of the role and professional development of Welfare Producers • Review the impact of social media on participants Risks and Uncertainties (from page 55 ) • Review processes in place to support senior talent Social Purpose strategy (from page 32) • Review policies for working with highly vulnerable contributors • Ensure there is consistent and high quality collection and analysis of welfare data Our People (from page 40)